Terms & Conditions for Würth Baer Supply's Sales of Products
New Accounts: Access to the Würth Baer Supply online catalog does not necessarily constitute permission to purchase or an obligation to sell. Accounts will be deleted after 12 months of inactivity. A credit application is required to establish terms once an account has been deleted.
Terms/Payment Credit: Accepted methods of payment, unless otherwise advised, are company check, Visa, MasterCard, American Express, Discover, cash or cash equivalent. Unless otherwise stated, our terms are 25th prox., payable in full by the 25th of the month following the invoice date. Non-compliance with these terms may result in an account being relegated to COD terms. An account becomes past due on the 26th day of the month following the invoice date and is subject to a finance charge of 1.5% per month ($1.00 minimum) on past due amounts. All orders are subject to approval by our credit department. We reserve the right to ship COD in the absence of a satisfactory credit rating. Non-stock special order items for COD accounts may require prepayment prior to ordering. Seller reserves the right to require full payment in cash before shipment or delivery. Our fee for a check returned unpaid, for any reason, is $25. We reserve the right to change prices on merchandise without notice. A COD account that requests to be notified of the total dollar value of a shipment prior to delivery will be called either before the close of business the day the shipment leaves the premises, or first thing the following business day. If a cash or certified check payment is required by Würth Baer Supply, shipment will not be released without buyer's prior consent.
Warehouse Shipments: We reserve the right to make partial shipments of any items ordered unless the order is marked "ship complete". Items not shipped will be back-ordered at our discretion unless otherwise notified.
Shipments Delivered Our Truck: This service is only available in those areas immediately surrounding our distribution centers. The freight policy varies by center, so please contact your local branch for their specific terms at 800-289-2237.
Online Order Shipments: For orders placed online up to $500.00 through WurthBaerSupply.com, standard UPS shipping cost is $ (This cost may vary by region.) — All online orders over $500.00, shipping is no charge.
Via Air (Next Day or Second Day): These services are available upon request but at the full expense of the customer regardless of the merchandise value of the order. If interested in air shipping, the Würth Baer Supply Company Customer Service Department can be reached at 1-800-289-2237 to quote approximate charges. If the dimensional weight of a package exceeds the actual weight, the dimensional weight may be used to determine the freight charge.
Backorders: There are no freight charges on backorders of stock items, regardless of the value of the original order. COD, Hazardous Material Fees (see #5 below), and other fees may apply.
Outside Continental US: Collect only.
Factory Shipments: The freight terms on shipments made directly from the manufacturer, regardless of the size of the order, are governed by the individual manufacturer requirements. Buyer acknowledges and agrees that the actual item shipped from the factory may vary from the
item shown in Seller's catalog or on the Seller's website. Seller may not
increase the price by reason of such change without Buyer's consent.
COD Fee: Original COD orders shipped via small parcel will carry a minimum $17.50 COD fee. Original COD orders shipped via common carrier will incur a minimum $32.00 COD fee. Backorders from COD shipments will be shipped via prepaid freight, however, COD and any applicable additional fees will be charged. COD fees can be avoided by using VISA®, Master Card®, American Express® or Discover®.
Hazardous Item Fee: There are certain items in our online catalog that are subject to a hazardous material fee and must be specially packed and labeled by us for shipment. Due to these extra handling and labeling charges, a minimum $21.00 per box ground service "Haz Mat" fee will be added to the invoice, in addition to any other shipping and handling charges. These items will be marked with a Hazardous Material pictograph. Würth Baer Supply Company maintains a complete and up-to-date file of Material Safety Data Sheets on all products we sell. Material Safety Data Sheets (MSDS) will be sent with each shipment containing a product listed as hazardous by the Department of Transportation or any product classified as "Consumer Commodity." All other Material Safety Data Sheets will be available upon request.
Laminate Fee: Laminate shipped via third party carrier will incur additional box charges.
Long Item Fee: Effective March 12, 2018, any order containing an item that is 96" or longer and ships via UPS will be assessed with an additional Long Item Fee of $60.00.
Shipping: Würth Baer Supply Company maintains a fleet of delivery vehicles to get your shipment to the jobsite or plant when you want it. Where appropriate, Würth Baer Supply Company will ship via UPS, Federal Express, or other forms of transportation to deliver your order on time.
Pickups/Will Calls: Each of our distribution centers has its own specific time guidelines for the processing of Pickup/Will Call orders, so please contact your branch for their exact schedule. Please be advised that none of our distribution centers have formal showrooms or counter service that would allow for merchandise sampling.
Delivery Dates: Shipping dates given in advance of actual shipment are estimates based on information received from our suppliers, and shall not be deemed to represent fixed or guaranteed shipping dates. Delivery dates are not guaranteed, and Seller shall not be liable to Buyer, or the ultimate user, for any claims arising from delay in shipment or delivery. If shortages should occur in Seller's supply of specific items, Seller may allocate its deliveries.
Claims: Goods in transit travel at the risk of the purchaser. Damage and/or shortage must be noted upon receipt and be countersigned by the delivering carrier's agent. We will be pleased to furnish any information or assistance needed to establish a customer's claim against the carrier. Within ten (10) days after tender of delivery to, or receipt of any shipment, and before any part of the material has been changed from its original condition, Buyer shall inform Seller in writing if the material is found to be defective or short in any respect. Failure to inform Seller, or use of the material shall be conclusive that Seller has satisfactorily performed. Seller is not liable for loss or damage in transit.
Product Returns: Würth Baer Supply will work with customers to accept the return of material for credit under the following conditions:
A. All returned products must:
- Be received by Würth Baer Supply in good resalable condition
- Have been purchased from Würth Baer Supply or Cabinet Supplier Company
- Be in the manufacturer’s original packaging and in resalable condition
- Be a current Würth Baer Supply stock item and not have been:
- A “special order and/or non-stock”** item….”special orders” may not be returned
- Discontinued by the manufacturer either before or after sale to the customer
- Pass inspection upon receipt by Würth Baer Supply or Cabinet Supplier
- Not be “cut-to-length or otherwise modified to customer specification
- Not be a clearance item
- Not be a perishable item. Return of perishable item’s will be subject to review based upon the product’s origin and shelf life
**Special orders and non-stocks are materials that neither Würth Baer Supply nor Cabinet Supplier regularly carry in inventory. These items are ordered for the customer by Würth Baer Supply from the manufacturer upon a specific request from the customer. Würth Baer Supply’s manufacturers generally do not allow Würth Baer to return these items to the manufacturer.
B. Only current stock items of reasonable quantity will be considered for return and credit
C. Shortages and Claims:
- Any concealed damage, defective material or shortages must be reported with 48 hours of receipt.
- Freight damages or shortages must be reported to the carrier upon receipt of product. All packaging materials must be saved as it maybe a requirement of the carrier for processing a claim.
D. Customers must receive a Returned Goods Authorization (RGA) from Würth Baer Supply prior to returning product for credit. Upon contacting Würth Baer Supply, we will provide customers with a RGA number. All product returns must have an RGA number included with the return in order for the customer to receive credit.
E. Würth Baer Supply provides customers with United Parcel Service’s (UPS) “Authorization Return Services” (ARS) shipping labels. ARS labels are routinely included in Würth Baer Supply shipments that require box packaging and are also available by contacting an outside and or inside sales person. Return items with ARS labels that are given to UPS will be delivered to a Würth Baer Supply location.
In areas that Würth Baer Supply delivery vehicles operate, customers can have products returned without charge by giving return packages to the Würth Baer Supply delivery truck driver (after an RGA number is created).
If a product is returned as a result of customer error and an ARS label is used, the customer will be charged a $ 9.50 ARS fee. Products returned as a result of damage, defect or Würth Baer employee error will not be charged the ARS fee.
F. Returns other than:
- Shipments of defective or damaged materials
- Shipments made in error by a Würth Baer Supply Employee(s)
Will be subject to a handling/restocking charge according to the following schedule:
RGAs requested 1 to 30 days from purchase …..Fee of 20% of returned item (s) price
RGAs requested 31 to 60 days from purchase….Fee of 30% of returned item (s) price
RGAs requested 61 to 90 days from purchase….Fee of 40% of returned items(s) price
Würth Baer Supply will not accept for return any materials that were purchased greater than 90 days from the date of request for return.
G. Würth Baer Supply Power Tool Return Policy
Power tool products in original packaging may be returned for credit of the price of the tool within 30 days of purchase subject to the following limitations: 1) product and components must not show signs of abuse, misuse, modifications, cracked or cut cords, dents, scratches or damages by fire, mud or other foreign matter. 2) Some manufacturers may charge up to a 30% restocking fee.
In no event will returns of power tools be accepted after 30 days.
H. All credits for returned goods are subject to the approval of Würth Baer Supply Company.
I. This return policy is effective May 1, 2008 and is subject to change upon written notice.
Limitation of Seller's Liability: Seller shall not be liable for damage to the person or property of the Buyer or others caused by merchandise bought from us or through us. Seller shall not be liable for any special indirect, incidental, or consequential damages, including (but not limited to) loss of profits or revenue, loss of use of the goods or related goods, damage or injury to the person or property of Buyer or others. In no event shall Seller be liable to Buyer or others for an amount that exceeds the price of the defective merchandise purchased from or through Seller.
Warranty/Limitation of Buyer's Remedies: Seller MAKES NO WARRANTIES, EITHER WRITTEN, ORAL, EXPRESS, IMPLIED, OR STATUTORY relating to goods purchased from or through Seller. SELLER HEREBY EXCLUDES ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Buyer waives all claims against Seller relating to goods purchased from or through Seller, and agrees to assert all claims for breach of warranty, contract, or tort against the manufacturer of the goods. The parties agree that Buyer's sole and exclusive remedy shall be for the repair or replacement of defective goods by the manufacturer in accordance with the manufacturer’s customary warranty. All specifications and engineering information have been obtained from the product manufacturers for Buyer's convenience only. Seller does not assume responsibility for accuracy of the information provided by the manufacturer.
Taxes: Unless otherwise noted, prices do not include any present or future sales, use, excise, value added or similar tax. Where applicable, all such taxes shall be paid by the buyer. Buyer shall furnish evidence of exemption and have compliance documents on file with Würth Baer Supply Company, if applicable.
Performance: Seller shall not be liable for failure to perform or for delay in performance hereunder because of fire, weather, strikes, war, civil disturbance, or, without limitation of the foregoing, for any cause beyond Seller's reasonable control.
Indemnification: If Buyer uses goods purchased from or through Seller in an application or end-product, Buyer has the obligation to determine the suitability of the goods purchased for Buyer’s application by testing or other means, and to determine that the application or end-product meets all applicable industry standards for safety and durability. If Buyer uses goods purchased from or through Seller in an application or end-product, and their use results in damage or harm to the person or property of Buyer or others, Buyer agrees to indemnify and hold Seller harmless for all liability whether arising out of contract, tort, or other grounds. Buyer further agrees to indemnify and hold Seller harmless from all costs and expenses (including attorneys' fees) incurred by Seller in enforcing any of the provisions of these Terms and Conditions or in defending itself. If Buyer initiates a legal action against Seller, and Buyer does not prevail, Buyer will indemnify Seller for all costs and expenses (including attorneys' fees) incurred by Seller to defend itself.
Governing Law: The validity, performance construction, and effect of these Terms and Conditions of Sale shall be governed by Illinois law. This agreement shall not be deemed to be accepted or become a binding contract between Buyer and Seller until approved at Seller's office in Illinois. Performance of all Seller’s obligations shall be deemed to be made in Illinois.
Forum Selection/Consent to Jurisdiction: Buyer agrees that all legal actions related to goods purchased from or through Seller shall be litigated only in a court located in Lake County, Illinois, or Cook County, Illinois. Buyer consents and submits to the jurisdiction of any state or federal court located in Lake County, Illinois, or Cook County, Illinois. Buyer hereby waives any right it may have to transfer, change, or object to venue in Lake County, Illinois, or Cook County, Illinois. Notwithstanding the foregoing, Seller may initiate any action to collect any amounts owed Seller by Buyer in any state or jurisdiction where there is personal jurisdiction over Buyer or where Buyer may have property located.
Samples: Requests for sample merchandise valued under $1.00 will be sent at no charge, freight prepaid. Requests for merchandise valued over $1.00 will be sent with the handling charge waived, however there will be a charge for freight and the merchandise.
To help facilitate the handling of your orders, choose the ordering method that is convenient for you:
Ordering Online: Würth Baer Supply Company provides secure online ordering, available 24 hours a day, 7 days a week. Simply browse our print catalog or website for the items you need and go to the checkout center. It is that simple!
Telephone: Call the nearest Würth Baer Supply Company branch servicing your area or call our toll-free number, 1-800-289-2237, Monday through Friday, 7:00 AM to 5:00 PM CST. When calling, it is helpful to specify the style, size, color (if applicable), and a complete description of the item you are ordering. Reference to this online catalog or to the Würth Baer Supply printed item numbers.
Fax: Fill out the order form and fax it to the nearest Würth Baer Supply branch servicing your area or fax your order to 1-888-558-2237.
Other Ordering Methods: Email, EDI, or one of our automated purchasing systems.
Product Representations: Pictures and content presented in this online catalog were compiled from data furnished by the manufacturers presented herein and Würth Baer Supply Company assumes no responsibility nor makes any representations as to the accuracy of the specifications of the products. All illustrations and descriptions are for the sole purpose of identification, and Würth Baer Supply Company does not represent that the products will necessarily conform to the illustrations or descriptions. While the Würth Baer Supply Company makes every effort to populate its print and online catalogs with the highest quality images and most accurate content, the color and disposition of products on the Würth Baer Supply website are subject to the settings and hardware of the computer used to display them. Any digital or printed copy of an image from the Würth Baer Supply Website should be used as a guide, not a guarantee.
Stock: It has always been the policy of Würth Baer Supply Company to maintain a complete, adequate stock of inventory. However, there are many items which we do not display on this website that are available from our manufacturers. We invite all inquiries which you might have.
Invoicing: Würth Baer Supply Company can invoice you using standard invoicing procedures, summary invoicing, EDI, email, and by credit card, including American Express, Visa, Discover and Mastercard.